The benefits of an integrated ERP solution with far deeper functionality than an accounting package have quickly been felt. “Where customers previously didn’t trust the invoicing and Accounts Receivable, there is now a universal appreciation that every statement, every invoice accurately represents their situation,” says Trotman. On the topic of invoicing, he says it isn’t just accuracy but also efficiency, with all documents generated and sent to recipients who actually receive the messages. “Not so long ago we had our guys working long hours to stay on top of constant mistakes and queries; all that is resolved now.”
And come year-end, Trotman says financial results are delivered accurately within days. For month-ends, MYOB has enabled a close on the 8th working day, occasionally earlier, from the prior 20. Financial periods close with little drama, neatly replacing a previously fraught several weeks of panic. “We just don’t have that now.”
In fact, he quips, “Things are getting boring for the accounts department, and that’s when you know the job’s done right.” It is also at that point that one starts looking for additional opportunities for improvement; along with CRM, he says the company is considering introducing MYOB Payroll. “We’re evaluating it. Cost-wise, nothing can come close because we already have the base system in place…”
Support from Avanza Solutions, Trotman says, has been nothing short of ‘fantastic’. “When requesting a change or addition, we’ve had cases where 15 minutes later they come back and say ‘it’s done’. And those requests don’t cost the earth, either.”
A smoothly functioning ERP solution, he adds, means a better-run business. “MYOB Advanced is leaps and bounds ahead of the previous system, and Avanza Solutions has made it work very well for us. I’d recommend it to anyone.”
