Frequently Asked Questions

MYOB Advanced is a Business Management Platform that offers a range of features designed to help businesses streamline, simplify, and automate their critical business processes.

Unlike other business management software, MYOB has a deep understanding of workflows and how to create greater efficiency and productivity. The platform connects you with your business data to support you in making better business decisions every day.

MYOB partners with ANZ compliance experts in tax and payroll, reducing the risk of non-compliance. Additionally, MYOB's software is tailored, supported, and hosted locally, further reducing risk.

The platform is scalable, allowing you to grow with your business needs and requirements. MYOB Advanced also offers ERP, workforce management, and payroll in one, allowing for a single platform to connect your business, employee, and financial workflows.

Finally, MYOB offers solutions designed for your industry, and as ANZ specialists, MYOB builds software specifically for the ANZ mid-market.

MYOB Advanced is a powerful cloud-based business management platform that offers numerous benefits for businesses of all sizes. One of the primary benefits is the ability to integrate fragmented systems into a single, centralised system. This means that data and processes can be seamlessly integrated, eliminating the need for multiple systems and reducing errors.

Another key benefit of MYOB Advanced is the ability to automate time-consuming, manual tasks. This frees up your workforce to focus on more important tasks, improving productivity and efficiency. The platform also offers increased visibility and collaboration among team members, enabling better communication and decision-making.

With MYOB Advanced, you can access critical information from anywhere, at any time, on any device. This means that you can stay on top of your business operations and make insight-driven decisions no matter where you are. Plus, the platform is continually evolving to meet the needs of customers, and can be easily integrated with add-ons and other systems.

Finally, MYOB Advanced is a customisable cloud ERP software that gives you real-time visibility and control of your business. It allows you to manage financials, customers, projects and reporting from one integrated system and offers a 360-degree view of your business. Whether you are a small business or a large enterprise, MYOB Advanced offers the flexibility and scalability to meet your business needs.

MYOB Advanced is a cloud-based ERP software that is designed to be scalable for growing businesses. It offers a fully customisable SaaS business solution, always working in a connected business environment.

With MYOB Advanced, you can start small and scale at your own pace, adding additional functionality, industry capability, payroll and workforce management capability all running on the same platform. This means that you are using the same API, workflow, security, customisation framework and report writer across your entire organisation.

MYOB Advanced is also platform agnostic and widely available, providing a low-cost, easy-to-use user experience. Upgrades are quick and easy, and as your business grows, so does the software.

The benefits of a MYOB cloud business platform are realised when information flows between functions, by connecting, sharing and automating business processes and workflows to a workforce that can be accessing MYOB Advanced securely from any location.

With well-designed cloud ERP, upgrades are quick, easy, and don’t interrupt day-to-day business, and this is exactly what MYOB Advanced delivers.

MYOB Advanced Cloud ERP is a powerful business management platform that offers a wide range of features and capabilities to help businesses streamline their operations, reduce costs, and grow more efficiently. One of the key advantages of MYOB Advanced is its ability to integrate seamlessly with other software solutions, enabling businesses to create a fully connected and customised business environment that meets their unique needs and requirements.

MYOB Advanced offers open APIs and built-in integrations with many common business solutions, allowing businesses to easily connect their existing software and systems with MYOB Advanced. This makes it easier for businesses to access critical data, automate manual processes, and improve productivity by streamlining workflows and eliminating data silos.

In addition to its built-in integrations, MYOB Advanced also offers an extensive developer program that ensures seamless integration and compatibility with a wide range of third-party software solutions. This includes productivity tools, industry-specific solutions, extensions, and business intelligence (BI) tools, all of which can be easily integrated into MYOB Advanced to create a customized and fully integrated business environment.

By leveraging the MYOB Advanced developer program and ecosystem, businesses can add new capabilities, automate tasks, and streamline their operations to save time, reduce costs, and improve their overall efficiency. This can help businesses to stay competitive in today's rapidly changing business landscape, while also ensuring that they have the flexibility and scalability to adapt and grow as their needs and requirements change over time.

Overall, MYOB Advanced's integration capabilities are a key advantage for businesses looking to create a fully connected and customized business environment that meets their unique needs and requirements. With its open APIs, built-in integrations, and extensive developer program, MYOB Advanced makes it easy for businesses to integrate their existing software and systems with the platform, enabling them to automate tasks, streamline operations, and grow more efficiently.

For more information visit -

https://www.myob.com/nz/apps

Investing in a new business software solution is a significant decision that requires careful consideration. MYOB Advanced is a powerful and scalable cloud-based ERP system designed to meet the needs of growing businesses. So how do you know if it's the right fit for your business? Here are some key factors to consider:

1. Business size and complexity: MYOB Advanced is designed for medium to large businesses with complex needs, such as multi-site operations, multiple currencies, and complex supply chains.

2. Industry-specific functionality: MYOB Advanced offers industry-specific functionality in areas such as manufacturing, construction, wholesale distribution, professional services, and not-for-profit, among others. If your business falls into one of these industries, MYOB Advanced may be a good fit.

3. Scalability: MYOB Advanced is a scalable solution that can grow with your business. If you anticipate significant growth in the near future, MYOB Advanced may be a good investment.

4. A cloud-based platform: MYOB Advanced is a cloud-based solution, which means you can access it from anywhere with an internet connection. If your business has a distributed workforce or multiple locations, MYOB Advanced may be a good fit.

5. Customisation and integration: MYOB Advanced is highly customisable and can integrate with a wide range of other software applications. If your business has unique needs or requires integration with specific software applications, MYOB Advanced may be a good fit.

Ultimately, the best way to determine if MYOB Advanced is right for your business is to speak with an experienced MYOB Advanced partner like Avanza Solutions. We will work with you to understand your specific business needs and recommend a solution that fits your requirements and budget.

The MYOB Advanced suite is hosted on Amazon Web Services (AWS). 

AWS is a globally acknowledged leader in Cloud IT infrastructure services and brings the expertise, investment and solid track record for users of MYOB Advanced allowing MYOB to focus its efforts in its area of core strength – producing business software.

MYOB Advanced is hosted in the AWS Sydney Datacentre which has been in operation since 2012. The Sydney datacentre is the eighth global datacentre and is based on the successful design of other datacentres that stretches back to 2008. For clients in New Zealand and Australia, this means that your data is regionally hosted and provides the fastest connection times and lowest response times compared to services hosted outside Australia such as the US or Europe.

The hosting of MYOB Advanced is architected to maximise uptime and ensure that system performance is consistent irrespective of the number of clients and users utilising MYOB Advanced.

MYOB Advanced utilises AWS services to ensure that a high redundancy, high availability infrastructure is in place for our clients.  This is essential in being able to provide a service that can seamlessly cope with any number of potential infrastructure issues so that MYOB Advanced is available whenever you need it.

MYOB use AWS servers (EC2 and RDS) across multiple availability zones (AZ) within the Australian region. Availability zones are isolated from each other by ensuring that each zone uses different providers and connections. This means that a problem with  a utility provider would only affect a single zone leaving other zones to continue to operate thereby not impacting a client’s 
use of MYOB Advanced.

MYOB Advanced runs on a number of application servers which comprise the latest high memory and high CPU technologies in a load-balanced, multiple-availability zone configuration.  Servers are configured such that requests are balanced across multiple servers within and across availability zones in the Australian AWS data centre. This balanced approach means that requests are evenly distributed across zones and servers to ensure a consistent system response time experience for all clients. In addition, should there be problems in one zone, AWS can automatically and transparently stop using that zone with no outage or downtime for our clients.  

The other advantage of using this approach is to be able to apply some system upgrades without any downtime for our clients 
by taking a zone temporarily offline, applying the upgrade then bringing it back online before upgrading the alternative zone.

Database servers
The MYOB Advanced database resides on the latest Amazon Relational Database Service (RDS) again in a multi-availability zone configuration. Individual client databases are isolated from each other within RDS instances and data is automatically replicated between availability zones. Therefore any problems with an RDS instance, storage or network within the primary database zone will initiate an automatic failover to the secondary zone automatically with no data loss.

Data that sits outside the transactional database such as documents, invoices and payslips are stored on Amazon S3 storage. Like the application and database servers, data on S3 is redundantly stored across multiple devices across multiple facilities with automatic cutover in the event of any issues. Amazon S3 storage is designed for high durability (99.999999999% in fact) with an expected data loss of 1 object (file) in every 10,000 files every 10,000,000 years.

How secure is MYOB Advanced?
MYOB Advanced hosting has also been designed with security in mind to ensure that only authorised persons have access to the hosting service.

Physical security
As the MYOB infrastructure is housed in the Amazon Web Services data centres, their physical access is highly secure. Amazon’s data centres use state-of-the-art electronic surveillance and multi-factor access control systems. Data centres are staffed 24/7  by trained security guards and access is authorised strictly on a  least privileged basis.

Network security
Not only are your applications and data protected by highly secure AWS facilities and infrastructure, but they’re also protected by Amazon’s extensive network and security monitoring systems. These systems provide basic but important security measures such as distributed denial of service (DDoS) protection and password brute-force detection on AWS Accounts. Access to the AWS infrastructure that MYOB Advanced utilises is secured by multi-factor authentication as well as being network IP address locked so that access is only possible Data Centre and Architecture from one of the MYOB offices. In combination, this level of security ensures that only authorised MYOB staff have access to managing the hosting infrastructure.

Monitoring
MYOB utilises multiple monitoring systems for availability,  intrusion detection and malicious traffic attempts. Unauthorised attempts to access the systems or any of its services are blocked and all access attempts are logged and audited into our centralised SIEM (Security Information and Event Management System) and are subsequently investigated.

All systems, components and services are continuously monitored and logs are routed through our logging management systems.  These are continuously managed by our operations teams and any changes to our network parameters cause alarms to our operations team 24/7.

Application security
MYOB Advanced has been designed to ensure that only authorised persons can access the information as specified by the account administrator. 

Data encryption and storage 
All data transmitted to and from the MYOB Advanced applications is encrypted using industry the standard HTTPS protocol. This means that the information can only be viewed by the end user’s computer and the MYOB Advanced application. Data is never stored on an end-user computer. All data remains within the MYOB Advanced data centre and only the data that is actively in use by a user is displayed in the web browser.

Application accessibility
Only users that have been approved by the client’s account administrator are able to access your MYOB Advanced account and the data therein. This includes 3rd parties such as your partner and MYOB whose access must be specifically approved and controlled by the client.

Role level security
MYOB Advanced provides you with fine-grained control over who can access information, perform actions, access files 
or produce reports. Access to every screen, action, report, look up or enquiry can be defined within a security role that is configurable by you. Users can be assigned to one or more roles. For example, an accounts clerk may have access to see purchase orders but not pay them whereas the financial controller as an additional role will be able to process payments for approved orders.

Data level security
In addition to role-level security, MYOB Advanced provides additional capabilities to control access at the data level. System entities such as particular creditor and customer accounts, general ledger accounts, sub-account segment values, and budget articles, can use data level restriction groups. You can create any number of restriction groups and users assigned to one restriction group can only view the objects assigned to that group and nothing else.

Application logging
All access to MYOB Advanced is audited so you have the confidence of knowing who accessed your account when that was and what actions a user performed. The level and control of logging is up to you and access reporting is available from within the application. You can also set up auditing on any screen in MYOB Advanced and control auditing on access to the screen and events (such as adding, deleting or modifying entities) within a screen.

Password Policies
MYOB Advanced supports complex password rules to ensure your users adhere to enterprise password policies. In order to assist in keeping the system secure, MYOB highly recommends that user names and/or passwords are not shared in any way with persons other than the one who has been assigned that login.

You can define password options such as the length and complexity of the password and the expiration of a password. Accounts are locked out after several unsuccessful password attempts and you can control how long before they can try again.

Verifying our Security
We know that security is highly important to our clients and as such we engage a range of external, 3rd party security consulting organisations to audit our systems and processes to rigorously ensure that your data is safe. We use organisations such as BAE Systems and App Secure to perform architectural security reviews, penetration security tests and code analysis testing to ensure data security is at the highest level.

MYOB is committed to protecting client data from loss and that’s why all data is stored across multiple devices in multiple availability zones. Databases are replicated in real time between multiple availability zones and non-database information is stored on Amazon S3 storage which is replicated across multiple zones and has guaranteed high availability and redundancy. The hosting of MYOB Advanced has been designed to cope with a potential failure of key elements necessary to provide the service to clients. In the event of an issue, failover of one or more elements to the secondary zone will occur automatically and in most cases transparently to end users.

Is my data backed up in some way?
As MYOB Advanced data is replicated across multiple availability zones, there is a high degree of robustness in the retention of data to guard against the failure of any one component. As an additional safety measure, MYOB Advanced data is also backed up nightly. These backups can be used by MYOB to restore the operation of MYOB Advanced should a complete system failure occur.

Can my backed-up data be restored?
MYOB Advanced data is backed up at a whole-of-system level for use in the event of a major catastrophe. If clients wish to back up their specific data, this can be achieved using the snapshot feature described below.

Can I do my own backups?
Whilst MYOB Advanced is a highly redundant and secure service that guards against data loss, we understand that clients may feel even more secure keeping a copy of their MYOB Advanced data in a location of their choice. With MYOB Advanced you can “snapshot” your data and download it, then store it wherever you choose. Snapshots can be subsequently uploaded back into your MYOB Advanced database.

In addition to snapshots, MYOB provides a full data export to Excel that allows clients to have a copy of their data in a non-technical format.

What plans are in place in the event of a system disaster?
Should there be a complete failure or disaster in the AWS Sydney datacentre, MYOB can move the hosting of the MYOB Advanced product to one of the other seven global AWS datacentres. Depending on the specifics of the disaster, it may be possible to resume operation with minimal data loss or in the worst case, restart from the last backup.

Refer to our MYOB Advanced Support page or visit Deployments.